1. Business Information
Web Name: Braj Ras Vatika
Legal Entity: Omisone Enterprises
Website: https://www.brajrasvatika.com
Email: support.brajrasvatika@gmail.com
2. Shipping Locations
We currently ship orders across India (PAN India).
At this time, we do not offer international shipping.
3. Order Processing Time
- Orders are processed within 1–3 business days after successful payment
- Orders placed on Sundays or public holidays are processed on the next working day. Processing time does not include transit time.
4. Estimated Delivery Time
- Standard Delivery: 5–10 business days
- Delivery timelines may vary based on location, courier partner, weather conditions, or other unforeseen circumstances
Please note that delivery dates are estimates, not guarantees.
5. Shipping Charges
- Shipping charges (if applicable) are calculated and displayed at checkout
- Any free shipping offers will be clearly mentioned on the website or product page. Shipping charges are non-refundable.
6. Courier & Logistics Partners
We work with trusted third-party courier and logistics partners to ensure safe and timely delivery of your orders.
Once the order is dispatched, tracking details will be shared via email or SMS.
7. Order Tracking
- Tracking information is provided after dispatch
- Customers can track their orders using the link shared
If tracking details are not received within 48 hours of dispatch, please contact us.
8. Delays in Shipping
Delivery may be delayed due to:
- Natural calamities
- Government restrictions
- Courier partner delays
- Incorrect or incomplete address provided by the customer
Braj Ras Vatika and Omisone Enterprises are not liable for delays caused by external factors.
9. Incorrect Address or Failed Delivery
Please ensure that the shipping address and contact details are accurate.
- Orders returned due to incorrect address or unsuccessful delivery attempts may require additional shipping charges for re-dispatch
- We are not responsible for delays or losses due to incorrect customer information
10. Damaged or Tampered Packages
If you receive a damaged, tampered, or incorrect package:
- Do not accept the delivery, if possible
- If accepted, record a continuous unboxing video while opening the parcel
- Contact us within 5 days of delivery
Claims without an unboxing video will not be accepted.
Returns are subject to our Return & Refund Policy.
11. Risk of Loss
Ownership and risk of loss pass to the customer once the order is delivered to the provided address.
12. Contact Us
For any shipping-related questions or support, please contact:
Omisone Enterprises
(Operating as Braj Ras Vatika)
📧 support.brajrasvatika@gmail.com