1. Return Window
We offer a 5-day return policy from the date of delivery.
Return requests raised after 5 days of receiving the product will not be accepted under any circumstances.
2. Mandatory Unboxing Video
To be eligible for a return, recording an unboxing video is compulsory.
Important Instructions:
- The video must be recorded without pause or cuts
- Recording should start before opening the parcel
- The full product and any damage or defect must be clearly visible
- The outer packaging label should be visible in the video
- ⚠️ Returns will NOT be accepted without a proper unboxing video, even in case of damage or incorrect product.
3. Return Eligibility
✔ Returnable Products
- Wall Hanging Products only
- Wall hangings are eligible for return only if:
- The item is damaged, defective, or incorrect
- A valid unboxing video is provided
- The return request is raised within 5 days of delivery
✖ Non-Returnable Products
The following items are non-returnable and non-refundable:
- Puja items
- Decorative items (except wall hangings)
- Handicraft items
- Any customized or handmade products
- Once delivered, these products cannot be returned or exchanged.
4. Condition of Returned Items
Returned wall hanging products must:
- Be unused and in original condition
- Include original packaging and accessories
- Not show signs of installation, damage by customer, or misuse
- Products failing quality checks will not be eligible for refund.
5. Refund Process
- Once the returned product is received and inspected, we will notify you of approval or rejection
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to the original payment method only
- Shipping charges (if any) are non-refundable.
6. How to Raise a Return Request
To initiate a return, contact us within 5 days of delivery:
📧 Email: support.brajrasvatika@gmail.com
Please share:
- Order ID
- Clear unboxing video
- Images (if requested by our team)
7. Cancellation Policy
- Orders can be cancelled only before dispatch
- Once the order is shipped, cancellation requests will not be accepted
8. Damaged or Incorrect Orders
If you receive a damaged or wrong wall hanging product:
- Record the unboxing video
- Contact us within 5 days
- Do not use or install the product
Failure to follow these steps will make the order ineligible for return or refund.
9. Final Authority
All return and refund decisions are subject to inspection and approval by Omisone Enterprises.
The company reserves the right to refuse returns that do not meet the policy conditions.
10. Contact Information
Omisone Enterprises
(Operating as Braj Ras Vatika)
📧 support.brajrasvatika@gmail.com